【Fabric Description】

This total blackout fabric is crafted from 100% Polyester and features a white base cloth on the reverse side to ensure complete light blockage and a uniform look from the exterior. Available in a range of sophisticated tones including Beige, Light Brown, Dark Brown, and Gold, the material provides full privacy while maintaining its color richness. The design is complemented by a minimalist open-roll structure and a silent beaded-chain mechanism for smooth and quiet operation.

【Innovative System Design】

This model features an upgraded silent beaded chain system designed for smooth, quiet, and effortless lifting. The streamlined architecture focuses on a clean, modern profile that fits seamlessly into various window frames while saving space. By combining precision-engineered hardware with a rhythmic, contemporary aesthetic, this system prioritizes both operational silence and visual elegance, making it a versatile choice for any interior.

【Low-Maintenance Fabric】

The fabric is selected for its practical, long-lasting properties, simplifying the cleaning process for everyday use. Under normal conditions, surface dust can be easily managed by lightly wiping with a damp cloth, reducing the need for intensive maintenance. The material is engineered to retain its structural integrity, ensuring the edges stay flat and minimizing the natural tendency of fabrics to fray over time.

【Mounting Requirements】

Our precision customization uses finished sizes measured from the outer edges of the mounting brackets for an accurate fit. Inside Mount requires a window depth of at least 6cm, with the product width calculated as the window width minus 1cm. For Outside Mount, we recommend adding 20cm to the window width to ensure sufficient coverage and optimal light control for the entire window area.

【Package Included】

Each package contains the custom-sized roller blind pre-assembled with its silent manual control system. The accessory kit, including heavy-duty mounting brackets and a screw pack, is individually packaged to ensure all components arrive in perfect condition. A comprehensive user manual is provided to guide you through the installation process and ensure a secure, professional set up. 

What You Get
1.One complimentary remake if your custom blinds arrive in the wrong size (too long, short, narrow, or wide) due to a measuring mistake.
2.Covers up to 3 pieces per residential order
3.Must report issues within 30 days of delivery
4.Extra remakes can be purchased separately

How to Use It
1.Auto‑enrolled – No sign‑up needed; every custom order includes this protection.
2.Check the fit – Confirm sizing within 30 days after delivery.
3.File a claim – Reach out via email, chat, or phone. Have ready:
  Order number
  Photos showing the measurement issue (window + blind)
  Quick response – We’ll review and confirm within 2 business days.

Not Covered
1.Windows that are out of square or uneven
2.Damage from incorrect installation
3.Window size changes after ordering
4.Deliberate measurement errors
5.Acts of nature
6.Dissatisfaction with color, style, or fabric

Why Shoppers Love It
1.DIY‑friendly: No more fear of ordering the wrong size
2.Completely free – Zero cost, zero fine print
3.Fast, human support when you need it

Questions?
📧 hello@incustom.com
📞 Mon–Sat 9am–10pm | Sun 10am–6pm (Your local time)

30-Day Return Window
Full refund for returns within 30 days of receipt (original shipping costs are non-refundable). Returns are accepted only for quality or damage issues — not for buyer-caused damage or misuse. Custom shades are non-returnable unless faulty; please confirm measurements before ordering.

24-Hour Order Cancellation
Cancel within 24 hours of placing your order via email for a full refund. No cancellations accepted after 24 hours.

Return Conditions
All returns must be arranged with customer service and authorized before shipping. Once authorized, please return the item in its original, undamaged packaging. Defects must be reported within 30 days of receipt to hello@incustom.com.

Shipping Fees
We cover return shipping costs for wrong or damaged items (buyer must provide photos). The buyer is responsible for return shipping in cases of color discrepancy, size changes, change of mind, incorrect order, or similar reasons.

Refund Timing
Refunds are processed within 2–3 business days after we receive and inspect the return, and are issued to the original payment method. Timing may vary depending on your payment platform.

Exchange Conditions
All exchanges must be arranged with customer service and authorized before processing. Once approved, we will arrange a replacement immediately. Defects must be reported within 30 days of receipt to hello@incustom.com. Exchanges are reviewed within 1–2 business days. The original item generally does not need to be returned unless requested.