FAQ – Frequently Asked Questions

Q1: Can I customize the product to any size I need?

Absolutely. All of our products are made to order based on the dimensions you provide. Simply enter your desired width and height on the product page.

Q2: How do I measure accurately for my shades?

We provide clear measurement guides and video tutorials on our Custom Guide page. If you’re unsure, feel free to contact our support team for assistance.

Q3: Can I choose different colors or materials?

Yes. Many of our shades are available in a variety of fabric options and colors. Please refer to the product page for available choices, or contact us for special requests.

Q4: Are the products waterproof or UV resistant?

Each product page will specify whether the material is water-repellent or UV-protected. Outdoor shades typically include UV-blocking fabrics by default.

Q5: How long does production and shipping take?

Production usually takes 5–7 business days. Shipping time varies by destination but typically takes 10–20 days. You’ll receive a tracking number once your order ships.

Q6: Do you ship internationally?

Yes, we ship worldwide to most countries including the US, Canada, Europe, Australia, and more. For remote or restricted areas, we’ll notify you if shipping isn’t available.

Q7: What if my package is damaged during delivery?

Please take clear photos of the damage and contact us within 48 hours of delivery. We’ll assist you in arranging a replacement or compensation.

Q8: Can I track my order?

Yes. Once your order is shipped, you’ll receive an email with a tracking link. You can also log in to your account to check your order status.

Q9: What payment methods do you accept?

We accept major credit cards (Visa, MasterCard), PayPal, Apple Pay, Google Pay, and other secure payment methods depending on your location.

Q10: Can I cancel my order after it’s placed?

If your order hasn’t entered production, you may cancel or change it. Once we begin making your custom product, changes or cancellations are no longer possible.

Q11: Can I return a custom-made product?

As all products are made to order, we do not accept returns for non-defective items. If your product has a quality issue, please contact us within 7 days of delivery.

Q12: Do your products come with a warranty?

Yes. We offer a 1-year limited warranty covering material and manufacturing defects. You can find full details on our Warranty page.

Q13: What’s not covered under warranty?

Damage from misuse, extreme weather, improper installation, or normal wear and tear is not covered. For full terms, refer to our Warranty Policy.

Q14: Can you help if I have trouble installing my shades?

Definitely. We provide installation videos and guides, and our support team is always here to help you step-by-step if you need assistance.

Q15: Can I order fabric swatches?

Yes, fabric samples are available for select products. Reach out to us and let us know which styles or colors you’re interested in.