Warranty & Guarantee

At inCustom, we stand behind the quality of every custom shade we create. Each product is handcrafted and carefully inspected before shipping. That’s why we’re proud to offer a [1-year] limited warranty on all eligible products.

🔹 What’s Covered

  • Materials (fabric tears, coating issues)
  • Workmanship (seams, stitching, structural assembly)
  • Hardware components (mounting brackets, rails, rods)
  • Functionality issues under normal use

🔹 Warranty Period

  • The standard warranty period is 12 months from the date of delivery.
  • For commercial or outdoor use in harsh environments, warranty may vary depending on usage conditions.
  • Custom or oversized orders may be subject to individual assessment.

🔹 What’s Not Covered

  • Damage caused by improper installation or misuse
  • Exposure to extreme weather (hurricanes, snowstorms, etc.)
  • Mold, mildew, or fading due to poor maintenance
  • Accidental damage or alterations
  • Normal wear and tear

🔹 How to Claim

To initiate a warranty claim, please provide:

  1. Your order number
  2. Photos or videos clearly showing the issue
  3. A brief description of the problem

Contact us at service@incustom.com or submit the form on our Contact Us page. Our team will respond within 12 hours.

🔹 Our Promise

We believe great design deserves lasting quality. We’re here to support you before, during, and after your purchase.