Privacy Policy

InCustom values your privacy. This Privacy Policy ("Policy") is designed to help you understand how we collect and use personal information from users who visit our website or use our online services, as well as how we handle that information. Our Policy is committed to meeting and exceeding current privacy standards to safeguard the rights of all users associated with InCustom.

This Policy applies to InCustom and governs our data collection and usage practices. By using InCustom.com, you consent to the collection and processing of your data as outlined in this Policy.

Please note that this Policy does not apply to information collected by companies or individuals that InCustom does not control. We are not responsible for the privacy practices of any third-party websites. If you visit other websites mentioned or linked on our site, please be sure to review their privacy policies to understand how your personal information may be collected, used, and shared.

You have the option to decide whether to provide us with personally identifiable information. However, if you choose not to provide certain information, we may not be able to register your account or offer some of our products or services. The types of information we may collect include:

• Information You Provide Voluntarily: This includes, but is not limited to, your name, address, email address, billing details, and credit card or payment information, which are used for purchasing products and providing services.
• Information Collected Automatically: When you visit our website, certain technical data may be collected automatically. This includes cookies, third-party tracking technologies, and server log data. Such information may be used for analytics, marketing, and user behavior statistics (including unique visits, repeat visits, page views, time spent, etc.).
• Anonymous Demographic Information: We may collect non-personally identifiable information such as age, gender, household income, browser type, IP address, and operating system. This helps us improve our services and enhance your user experience.
• Other Collected Information: We may track frequently visited pages or websites to analyze market trends and optimize our products and services.

Rest assured, we only collect personal information that you knowingly and voluntarily provide, such as through surveys, registration forms, or email submissions. Your personal data will be used solely for the stated purposes and handled in accordance with this Policy.

We collect your data to provide better services. Specifically, we do so for the following reasons:

• To better understand your needs and provide the services you request;
• To improve our services and products based on legitimate interests;
• With your consent, to send promotional emails offering products or deals you may be interested in;
• With your consent, to contact you for participation in surveys or market research to help improve our services;
• To automatically optimize website content and recommendation systems based on your online behavior and personal preferences.

Data Retention Period

• Your data will be retained for as long as your InCustom account remains active or as long as permitted by applicable laws.
• The length of retention depends on various factors, such as:
  • Whether your personal information remains relevant to our business operations;
  • Whether we are required to retain records to comply with legal obligations;
  • Guidelines from regulatory authorities, industry bodies, or associations on data retention;
  • The nature of our contractual relationship with you, your consent status, and our legitimate need to retain data within legal boundaries.

Even if you delete your account or end your relationship with us, we may still retain certain data for reasons such as fulfilling legal obligations, resolving disputes, preventing fraud, or enforcing agreements.

InCustom may collect and use your personal information to support the operation of our website and ensure the services you request are delivered to you. Occasionally, we may use your personally identifiable information to inform you about other products or services available from InCustom.

Additionally, InCustom may contact you to invite your participation in surveys or studies, to gather feedback about our current or future services.

Where appropriate, InCustom may contact you on behalf of our external business partners to offer promotions you may find valuable. If you express interest and provide consent, your specific identifiable information (such as name, email address, and phone number) may be shared with that third party.

To deliver a better customer experience, InCustom may share specific data with trusted partners for purposes such as statistical analysis, email delivery, or order fulfillment. We strictly require these third parties to use your personal data only for the purposes necessary to perform their services and to maintain the highest level of confidentiality.

Additionally, InCustom uses various third-party social media features (e.g., Facebook, Twitter), which may collect your IP address and use cookies to function properly. These features are governed by the respective third-party privacy policies and are not under InCustom's control.

InCustom will not use or disclose your information without your permission, unless one of the following conditions applies:

• To provide the services or products you have requested;
• In accordance with this Policy or in other ways to which you have expressly consented;
• In an aggregated format combined with other data, where your identity cannot reasonably be determined;
• When required by law, subpoena, or search warrant;
• To external auditors who are bound by confidentiality obligations;
• When necessary to enforce our Terms of Service;
• When necessary to protect, maintain, or preserve the rights and property of InCustom.

InCustom may use "cookies" to help personalize your online experience. Cookies are text files placed on your hard drive by a web server. They cannot run programs or deliver viruses to your device. Each cookie is unique and can only be read by the web server that issued it.

The main purpose of cookies is to provide convenience and help the website recognize if you have returned to a specific page. For example, if you personalize pages on InCustom or register for our services, cookies help us remember your information (such as billing or shipping details). When you return to InCustom, the system can recognize your stored data, allowing for easier access to features.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can typically modify your browser settings to decline them if you prefer. Please note that refusing cookies may limit your ability to fully experience the interactive features of the InCustom website.

InCustom respects your privacy. In certain situations, we may contact you for non-marketing purposes, such as:

• Bug alerts
• Security breaches
• Account issues
• Changes to InCustom products or services

In some cases, we may issue public announcements via our website, newspapers, or other media outlets to provide necessary information to users.

The InCustom website is not intended for children under the age of 13, and we do not knowingly collect personally identifiable information from children under 13. If we become aware that such information has been unintentionally collected, we will promptly take appropriate steps to delete it or, where legally required, obtain verifiable parental or guardian consent.

Anyone under the age of 13 must obtain permission from a parent or guardian before using this website.

All users and visitors to InCustom websites may opt out of receiving emails or newsletters from us.

To unsubscribe or opt out, please email us at support@incustom.com with your request.

If you wish to unsubscribe or opt out from any third-party website, you must do so directly on that site. InCustom will continue to adhere to this Policy to protect any personal information previously provided.

Our website may contain links to partner sites and other third-party websites. InCustom is not responsible for the privacy policies, operations, or data handling practices of those websites.

Therefore, we encourage all users to carefully review the privacy statements of any site that collects personally identifiable information once they leave the InCustom website. This Privacy Policy applies only to InCustom's official website and not to the data practices of any other sites.

Under the California Consumer Privacy Act (CCPA), California residents have the following rights:

• Right to Know: Request disclosure of the categories and specific pieces of personal data a business has collected;
• Right to Delete: Request the deletion of personal data collected by a business;
• Right to Opt-Out: Request that a business not sell the consumer's personal data;
• Response Timeline: We will respond to your request within 30 days.

If you would like to exercise any of your CCPA rights, please contact us.

Under the General Data Protection Regulation (GDPR), you have the following data protection rights:

• Right to be Informed: We must inform you about how your personal data is being used;
• Right of Access: You have the right to request access to the personal data we hold about you, and we will respond within 30 days;
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data;
• Right to Erasure (Right to Be Forgotten): You may request that we delete your personal data, unless we have a legal reason to retain it;
• Right to Restrict Processing: You may request that we limit how your data is processed;
• Right to Data Portability: You may request a copy of your data in a structured, commonly used format for use with another service;
• Right to Object: You may object to your data being used for certain purposes, such as marketing.

If you wish to exercise any of your GDPR rights, please submit your request to support@incustom.com.

Additionally, we always encrypt and anonymize your personal data. In the event of a data breach, we will notify you immediately.

Under the United Kingdom General Data Protection Regulation (UK GDPR), individuals in the UK are entitled to the following data protection rights:

• Right to Be Informed: You have the right to know how your personal data is collected and used;
• Right of Access: You may request access to your personal data, and we will respond within 30 days;
• Right to Rectification: You may request correction of any inaccurate or incomplete data;
• Right to Erasure: You may request that we delete your personal data, subject to lawful grounds for retention;
• Right to Restrict Processing: You may request limited use of your data under certain circumstances;
• Right to Data Portability: You may request your data in a transferable format to use it with another service;
• Right to Object: You may object to certain types of data processing, such as direct marketing;
• Rights Related to Automated Decision Making and Profiling: You have the right to not be subject to a decision based solely on automated processing.

If you wish to exercise any of your UK GDPR rights, please contact us at support@incustom.com.

We ensure that all personal data is encrypted and anonymized where appropriate. In the event of a data breach, we will promptly notify affected users in accordance with UK data protection laws.

Under Brazil's Lei Geral de Proteção de Dados (LGPD), individuals in Brazil have the following data protection rights:

• Right to Confirmation: You have the right to confirm whether we process your personal data;
• Right to Access: You may request access to your personal data and receive clear information about its use;
• Right to Correction: You may request the correction of incomplete, inaccurate, or outdated data;
• Right to Anonymization or Blocking: You may request anonymization, blocking, or deletion of unnecessary or excessive data;
• Right to Portability: You may request the transfer of your personal data to another service provider;
• Right to Deletion: You may request the deletion of personal data processed with your consent;
• Right to Information: You may request information about public and private entities with whom your data is shared;
• Right to Refuse: You may refuse the processing of your data and withdraw consent at any time.

To exercise your LGPD rights, please contact us at support@incustom.com.

We handle all personal data in accordance with Brazilian data protection standards. In the event of a breach, we will notify you in compliance with LGPD requirements.

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), individuals in Canada have the following privacy rights:

• Right to Knowledge: You have the right to know why your personal data is being collected, how it will be used, and to whom it will be disclosed;
• Right to Consent: Your personal data must only be collected, used, or disclosed with your knowledge and consent, unless otherwise permitted by law;
• Right to Access: You may request access to your personal data held by an organization and receive an explanation of its use;
• Right to Correction: You may request corrections to your personal data if it is inaccurate or incomplete;
• Right to Challenge Compliance: You have the right to challenge an organization's compliance with PIPEDA principles through appropriate channels.

If you would like to exercise any of your PIPEDA rights, please contact us at support@incustom.com.

InCustom is committed to handling your personal data in accordance with Canadian privacy laws and ensuring transparency, accountability, and data security at all times.

InCustom implements multiple measures to protect your personal information, both online and offline.

• Data Transmission Encryption: We use HTTPS and SSL (Secure Socket Layer) protocols to safeguard your sensitive data, such as payment information.
• Internal Data Security: Only authorized personnel have access to your personal data, and our servers are located in secure environments to prevent unauthorized access, disclosure, or alteration.
• Security Certifications: We employ VeriSign and other security protocols to ensure data safety.

By using the InCustom website, you signify your acceptance of the terms described in this Privacy Policy. If you do not agree with these terms, please discontinue use of our website.

Continued use of the website following any changes to the policy will be deemed as your acceptance of those changes.

We reserve the right to modify this Privacy Policy at any time. If significant changes are made, we will notify you via email or website announcements.

If we intend to use your personal data in a manner different from that stated at the time of collection, we will notify you in advance and allow you to choose whether to consent to the new use.

If you have any questions or concerns about this Privacy Policy, please contact us:

• 📧 Email: support@incustom.com
• 📞 Phone: +1 458-329-6702
• 🏢 Mailing Address: InCustom Inc., 1720 Monticello Ct Ontario, CA 91761