We are a customization brand with our own factory. All products are handcrafted and shipped directly from our facility worldwide.

Custom orders usually take 2-3 business days to produce. Shipping times vary by country, typically 7–12 days. If you choose the Expedited Shipping, you will get the package within 7-10 days after it shipped.

Yes, we offer pattern and logo printing services—ideal for homes, businesses, and events. For custom printing inquiries, please email us or contact online support.

A detailed measurement guide is available in the "SPECIFY YOUR SIZE" section on the product page. Need help? Feel free to contact our online support.

Yes! After you place an order, we’ll verify your details → start production → ship → deliver. You’ll get email updates or can track progress in your account—we keep you informed at every step.

Yes, we use eco-friendly HDPE and other high-performance fabrics with UV resistance and certified sustainability.

Yes. All our products come with a lifetime warranty covering material defects and manufacturing issues under normal use. If you ever encounter a problem, just contact us — we'll make it right.

All items are made-to-order and non-returnable, unless there’s a quality issue or major error. If your item arrives damaged or incorrect, contact us within 30 days — we’ll remake or refund it.

No worries – we’ve got you covered with our free Measurement Protection! If your custom blinds arrive in the wrong size (too long, short, narrow, or wide) due to a measuring mistake, we’ll remake them once for free (up to 3 pieces per residential order). Here’s how it works: Contact us within 30 days of delivery. Provide your order number and photos showing the measurement issue (window + blind). We’ll review and confirm within 2 business days, then arrange the remake. This protection is automatically included with every order – no sign-up needed, no extra cost. ⚠️ Exclusions apply for: Windows that are out of square or uneven Damage from incorrect installation Window size changes after ordering Deliberate measurement errors Dissatisfaction with color, style, or fabric Have questions? 📧 hello@incustom.com 📞 +1 458-329-6702 Mon–Sat 9am–10pm | Sun 10am–6pm (Your local time)

Yes! We're happy to offer free standard shipping on all orders – no minimum purchase required. Whether you're ordering one sample or a full set of custom blinds, shipping is on us.