Return & Exchange Policy

Due to their personalized nature, all custom‑made products are final sale and are not eligible for returns or exchanges based on: Change of mind Incorrect self‑measurement Color variation due to monitor settings or lighting Personal taste or dissatisfaction with fabric/style We stand behind our quality. If you receive an item with a verified manufacturing defect or quality issue (e.g., material flaws, workmanship errors, mechanical failure), please contact us within 30 days of delivery. We will review the issue and, at our discretion, provide a replacement, repair, or full refund, including any original shipping charges. 📸 To help us process your claim quickly, please include clear photos or a short video showing the defect along with your order number.

If you receive an incorrect item or discover that parts are missing, notify us within 72 hours of delivery. Once the issue is confirmed, we will: Ship the correct item or missing components immediately, at no additional cost, or Issue a full refund or partial compensation if a replacement is not feasible. We carefully inspect and pack every order, but if an error does occur, we will make it right – fast and free. 📸 Please provide photos showing the incorrect item or missing parts along with your order number.

If you wish to cancel your order and receive a full refund, please contact us at hello@incustom.com within 24 hours of placing your order. Please note: Orders cannot be canceled once production has begun (typically after 24 hours), as custom items are individually made to your specifications.

The responsibility for return shipping costs depends on the reason for the return. inCustom covers return shipping costs in the following situations: Manufacturing defect or quality issue Wrong item or missing parts sent by us Item damaged during transit (must be reported within 30 days with photo evidence) In these cases, we will provide a prepaid return label or arrange pickup. No restocking fees will be charged. The customer is responsible for return shipping costs in the following situations: Change of mind, no longer needed, or ordered by mistake Incorrect self‑measurement (see our Measurement Assurance program for one‑time remake eligibility) Color variation from screen (we recommend ordering free swatches before purchase) Product does not meet personal expectations or taste preferences Misunderstood product features or capabilities Important Notes: No restocking fees will be charged for any approved returns. For any return that requires shipping, please do not send the item back without prior authorization. Unauthorized returns will not be accepted. The buyer is required to provide product photos to verify any claim before return authorization is issued.

To initiate a return, exchange, or defect claim, please follow these steps: Contact us within the applicable time frame at hello@incustom.com with: Your order number A clear description of the issue Photos or videos showing the problem Wait for authorization – Our customer care team will respond within 1–2 business days with return instructions if applicable. Ship the item (if required) – If a return is authorized, please: Use the original packaging or similar protective packaging Include a copy of your invoice or order confirmation Ship to the address provided in our return authorization Refund processing – Upon receipt and inspection of your return, we will process your refund within 5–7 business days. Refunds will be issued to the original payment method used for purchase.

Tolerance for size: A tolerance of ±0.5 inches is considered industry acceptable for custom‑made products. If the discrepancy exceeds this range, please contact us for resolution. Damaged products: Must be reported within 30 days of delivery. After 30 days, claims cannot be accepted. Return packaging: All returned items must be in their original packaging, undamaged, with all original inserts included. Proof of purchase: A copy of your invoice or order confirmation must accompany any return.

This policy does not apply to issues caused by: Improper installation or handling Window or space dimensions changing after ordering Deliberate measurement errors Normal wear and tear Acts of nature or force majeure Products purchased from third‑party retailers (please refer to their policies)

For custom products, exchanges are only accepted in the following two situations, subject to our review and confirmation. ✅ Eligible Situations for Exchange Situation 1: Manufacturing Defect or Quality Issue If your item has a verified manufacturing defect (e.g., fabric flaws, workmanship errors, mechanical failure), you may choose: Exchange: We will remake one identical item for you at no cost Refund: Processed according to our return policy Situation 2: Size Error (Not Caused by Customer Measurement) If the item size does not match our confirmed production specifications, and the error is on our part, we will remake the correct size for you free of charge. ❌ Situations NOT Eligible for Exchange The following situations do not qualify for exchange: Change of mind or no longer needed Incorrect self‑measurement (please use our Measurement Assurance program for one free remake) Color variation from screen Dislike of chosen fabric or style Window size changes after ordering Issues caused by improper installation

1.Contact Customer Service: Within 30 days of delivery, email hello@incustom.com with "Exchange Request" + your order number, and include: Clear photos or videos showing the issue Description of the problem (e.g., "fabric damage," "incorrect size") 2.Wait for Review: We will confirm the nature of the issue within 1-2 business days and inform you if you qualify for an exchange. 3.Exchange Processing: If confirmed as our responsibility, we will immediately arrange production of the exchange item The new item will be made to the original order specifications and shipped via standard delivery You do not need to return the original item unless specifically requested by our team (we will advise and cover shipping if needed) 4.Timing: Production time for exchange items is the same as for original orders You will receive a confirmation email with a new order number and tracking information once available 📦 Original Item Disposal If no return is required, please dispose of the original item as you wish (donate, recycle, or discard) – no need to send it back If a return is requested, we will provide a prepaid return label; simply pack and drop off

For any questions or to initiate a request, please contact our customer care team: 📧 hello@incustom.com 📞 +1 458-329-6702