Return & Exchange Policy

Due to their personalized nature, all custom-made products are final sale and are not eligible for returns or exchanges based on change of mind or incorrect sizing/color selection. However, we fully stand behind our quality. If you receive an item with a verified manufacturing defect or quality issue, we will gladly arrange a refund, replacement, or repair at our discretion.

If you receive an incorrect item or discover that parts are missing, please contact our service team immediately. Once we verify the issue, we will promptly ship the correct item or missing components to you at no additional cost, or arrange appropriate compensation to resolve the matter swiftly.

The responsibility for return shipping costs is determined as follows: Covered by inCustom: We will cover all return shipping costs, and typically provide a prepaid return label, if the return is a direct result of our error. This includes cases of defective items, incorrect items shipped, or a significant mistake in fulfilling your order. Covered by the Customer: The customer is responsible for the cost of return shipping in situations such as “Change of Mind,” “No Longer Needed,” or if the product received matches the order placed but does not meet the customer’s expectations (e.g., incorrect self-measurements or color choices on screen).