Shipping & Delivery

Q: How long does shipping to the U.S. take?

A: Custom orders (e.g., printed or special sizes) are typically shipped within 2–5 business days. The actual delivery time depends on the destination and the courier's delivery efficiency. An estimated delivery date will be displayed at checkout.

Q: Can I track my order after it has been shipped?

A: Once your order is shipped, a shipping confirmation with a tracking number will be sent via email. You can enter this number on the courier's website (e.g., UPS) to track your order. Please note that tracking information usually updates within 24 hours after shipment.

Q: Will multiple items be shipped together?

A: We will ship all items together once they are ready. If you wish to receive part of your order first, please contact us to make special arrangements.

Q: How is the shipping cost calculated?

A: Shipping fees will be automatically calculated and displayed in your order summary at checkout for your confirmation. All duties and handling fees are included—no additional payment is required upon delivery.

Q: Is the order insured?

A: Yes, all orders are covered by shipping insurance. In case of loss, we will arrange a replacement shipment or issue a refund.

Q: The tracking information hasn't updated in over 3 days. Is my package lost?

A: Delays in tracking updates at international transit points (e.g., customs, transfer centers) are normal. If there is no update for over 5 business days, please contact us immediately. We will follow up with the courier and arrange a replacement or refund as needed.

Q: What if the order is delayed due to weather, holidays, or force majeure events?

A: In case of delays caused by public holidays, peak seasons (e.g., Black Friday, Christmas), extreme weather, or other uncontrollable factors, we will notify you via email as soon as possible. We will also coordinate with the courier to expedite delivery and may offer compensation or discount coupons for affected orders.