What You Get
1.One complimentary remake if your custom blinds arrive in the wrong size (too long, short, narrow, or wide) due to a measuring mistake.
2.Covers up to 3 pieces per residential order
3.Must report issues within 30 days of delivery
4.Extra remakes can be purchased separately

How to Use It
1.Auto‑enrolled – No sign‑up needed; every custom order includes this protection.
2.Check the fit – Confirm sizing within 30 days after delivery.
3.File a claim – Reach out via email, chat, or phone. Have ready:
   Order number
   Photos showing the measurement issue (window + blind)
   Quick response – We’ll review and confirm within 2 business days.

Not Covered
1.Windows that are out of square or uneven
2.Damage from incorrect installation
3.Window size changes after ordering
4.Deliberate measurement errors
5.Acts of nature
6.Dissatisfaction with color, style, or fabric

Why Shoppers Love It
1.DIY‑friendly: No more fear of ordering the wrong size
2.Completely free – Zero cost, zero fine print
3.Fast, human support when you need it

Questions?
📧 hello@incustom.com
📞 Mon–Sat 9am–10pm | Sun 10am–6pm (Your local time)
 

• Chic Zebra with Silent Corded System & Brackets
  This shade delivers subtle elegance with its sophisticated texture and color tones. The silent corded pull system allows for noiseless, effortless light adjustment, while the reinforced brackets provide a stable, professional mount. Its daylight filtering capability creates a fashionable yet private ambiance, making it a refined choice offered in Beige and Gray.
• Precision Custom Cut-to-Size: Tailor your home with our custom window treatments, offering an extensive range of widths from 16" to 90" and heights up to 118". With ultra-precise 1/8-inch increments, we ensure a perfect "flush fit" for any window frame. Our versatile design supports both Inside Mount (requires 10cm depth) and Outside Mount for maximum coverage and light blocking.
• Premium 191GSM Day and Night Fabric: Experience the ultimate in versatility with our dual-layer zebra blinds. Crafted from high-density 191GSM polyester, the alternating sheer and solid fabric strips allow you to effortlessly switch between light filtering and complete privacy. It’s the top-rated day and night blind solution for modern bedrooms and living areas.
• Industrial-Grade 38mm Aluminum Roller: Engineered for stability, this blind features an upgraded 38mm thickened aluminum alloy top tube. This heavy-duty hardware prevents the fabric from bowing or sagging, even at a wide 90-inch span, ensuring a smoother, quieter, and more durable operation than standard roller shades.
• Enhanced Quiet Operation & Stability: Equipped with a precision silent pull-bead system and professional aluminum alloy mounting brackets, these blinds offer a whisper-quiet user experience. The solid aluminum bottom rail provides the necessary weight to keep the fabric taut, reducing swaying and ensuring the blinds hang perfectly straight for a clean, minimalist look.
• Ultimate Privacy & UV Protection: Protect your interior from harsh sun damage while maintaining your view. These modern horizontal shades function as high-performance sun blockers, reducing heat and glare while providing a privacy shield from the outside. Ideal for home offices, kitchens, and bathrooms due to their moisture-resistant and easy-to-clean properties.

What You Get
1.One complimentary remake if your custom blinds arrive in the wrong size (too long, short, narrow, or wide) due to a measuring mistake.
2.Covers up to 3 pieces per residential order
3.Must report issues within 30 days of delivery
4.Extra remakes can be purchased separately

How to Use It
1.Auto‑enrolled – No sign‑up needed; every custom order includes this protection.
2.Check the fit – Confirm sizing within 30 days after delivery.
3.File a claim – Reach out via email, chat, or phone. Have ready:
  Order number
  Photos showing the measurement issue (window + blind)
  Quick response – We’ll review and confirm within 2 business days.

Not Covered
1.Windows that are out of square or uneven
2.Damage from incorrect installation
3.Window size changes after ordering
4.Deliberate measurement errors
5.Acts of nature
6.Dissatisfaction with color, style, or fabric

Why Shoppers Love It
1.DIY‑friendly: No more fear of ordering the wrong size
2.Completely free – Zero cost, zero fine print
3.Fast, human support when you need it

Questions?
📧 hello@incustom.com
📞 Mon–Sat 9am–10pm | Sun 10am–6pm (Your local time)

30-Day Return Window
Full refund for returns within 30 days of receipt (original shipping costs are non-refundable). Returns are accepted only for quality or damage issues — not for buyer-caused damage or misuse. Custom shades are non-returnable unless faulty; please confirm measurements before ordering.

24-Hour Order Cancellation
Cancel within 24 hours of placing your order via email for a full refund. No cancellations accepted after 24 hours.

Return Conditions
All returns must be arranged with customer service and authorized before shipping. Once authorized, please return the item in its original, undamaged packaging. Defects must be reported within 30 days of receipt to hello@incustom.com.

Shipping Fees
We cover return shipping costs for wrong or damaged items (buyer must provide photos). The buyer is responsible for return shipping in cases of color discrepancy, size changes, change of mind, incorrect order, or similar reasons.

Refund Timing
Refunds are processed within 2–3 business days after we receive and inspect the return, and are issued to the original payment method. Timing may vary depending on your payment platform.

Exchange Conditions
All exchanges must be arranged with customer service and authorized before processing. Once approved, we will arrange a replacement immediately. Defects must be reported within 30 days of receipt to hello@incustom.com. Exchanges are reviewed within 1–2 business days. The original item generally does not need to be returned unless requested.