Benefit of Roman Shade

• Energy-efficient: Roman shades come with a lining that prevents solar heat gain in hot climates, helping to keep interiors cooler. In cold climates it blocks cold drafts, helping to reduce energy consumption and lower utility bills.
• Light Control and Privacy: The ability to be fully raised, lowered or positioned at different heights provides unparalleled control over the amount of natural light entering a room.
• Aesthetics and Functionality: Blending aesthetics and functionality, the neutral tone and soft pleats add a touch of sophistication to the room. It is suitable for various home environments and has a long service life.
• The Dokie series is a high-performance blackout fabric engineered for maximum light control. With a light blockage rate of 85–95%, it effectively blocks most external light, ensuring superior privacy and a darkened environment—perfect for bedrooms, home theaters, or any room requiring reliable light blockage. The fabric has a substantial yet smooth hand feel and is available in a range of colors from deep neutrals to subtle earth tones, allowing for both functional and aesthetic versatility.

Corded Lift System

Precise Control

The beaded cord system allows for precise control over the height of the shade, enabling users to adjust the amount of light entering the room or the level of privacy desired with smooth, incremental movements.

Durability

With a simple and robust mechanism, beaded cord systems are highly durable and offer reliable long-term performance. They can effortlessly handle larger, heavier shades without compromising ease of use.

Sleek Appearance

The beaded cord offers a clean, streamlined look. When not in use, the cord hangs neatly and can be secured with a tension device or simply left to drape, allowing multiple shades to be easily aligned to the same height.

What You Get
1.One complimentary remake if your custom blinds arrive in the wrong size (too long, short, narrow, or wide) due to a measuring mistake.
2.Covers up to 3 pieces per residential order
3.Must report issues within 30 days of delivery
4.Extra remakes can be purchased separately

How to Use It
1.Auto‑enrolled – No sign‑up needed; every custom order includes this protection.
2.Check the fit – Confirm sizing within 30 days after delivery.
3.File a claim – Reach out via email, chat, or phone. Have ready:
  Order number
  Photos showing the measurement issue (window + blind)
  Quick response – We’ll review and confirm within 2 business days.

Not Covered
1.Windows that are out of square or uneven
2.Damage from incorrect installation
3.Window size changes after ordering
4.Deliberate measurement errors
5.Acts of nature
6.Dissatisfaction with color, style, or fabric

Why Shoppers Love It
1.DIY‑friendly: No more fear of ordering the wrong size
2.Completely free – Zero cost, zero fine print
3.Fast, human support when you need it

Questions?
📧 hello@incustom.com
📞 Mon–Sat 9am–10pm | Sun 10am–6pm (Your local time)

30-Day Return Window
Full refund for returns within 30 days of receipt (original shipping costs are non-refundable). Returns are accepted only for quality or damage issues — not for buyer-caused damage or misuse. Custom shades are non-returnable unless faulty; please confirm measurements before ordering.

24-Hour Order Cancellation
Cancel within 24 hours of placing your order via email for a full refund. No cancellations accepted after 24 hours.

Return Conditions
All returns must be arranged with customer service and authorized before shipping. Once authorized, please return the item in its original, undamaged packaging. Defects must be reported within 30 days of receipt to hello@incustom.com.

Shipping Fees
We cover return shipping costs for wrong or damaged items (buyer must provide photos). The buyer is responsible for return shipping in cases of color discrepancy, size changes, change of mind, incorrect order, or similar reasons.

Refund Timing
Refunds are processed within 2–3 business days after we receive and inspect the return, and are issued to the original payment method. Timing may vary depending on your payment platform.

Exchange Conditions
All exchanges must be arranged with customer service and authorized before processing. Once approved, we will arrange a replacement immediately. Defects must be reported within 30 days of receipt to hello@incustom.com. Exchanges are reviewed within 1–2 business days. The original item generally does not need to be returned unless requested.