inCustom roman shades have a blackout fabric layer sewn on the back to fully block sunlight and offer total privacy. The premium blackout material creates a comfortable, quiet, and warm space for your home. Supporting both inside and outside mount with accurate custom sizing, it brings elegant style and practical function to your indoor space.

Customizable: Roman blinds offer customizable sizes to match all window dimensions, serve as a practical indoor window treatment, blend seamlessly with home decor for versatile use in multiple spaces.

Premium Blockout & Privacy Fabric: Roman shades are crafted with high-density blackout fabric that blocks up a high of sunlight. It effectively shields outside views and ensures full privacy, creating a dark, quiet environment ideal for sleeping, working, or relaxing

Built-in UV Protection: These roman shades are designed with effective UV protection, blocking a high level of harmful ultraviolet rays to prevent your furniture, flooring and decor from fading and sun damage. It provides reliable protection for your room and family, making them ideal for spaces exposed to direct sunlight.

Available in Three Classic Colors: Our roman shades come in white, gray, and black to match any home decor style. These timeless neutral colors blend perfectly with bedroom, living room, and office spaces, offering a simple, elegant, and coordinated look for your windows.

Cordless Design: Our roman shades feature a safe cordless lift system, eliminating dangling cords for a neat, clean look. Ideal for homes with children and pets, providing a safer environment without potential entanglement hazards.

What You Get
1.One complimentary remake if your custom blinds arrive in the wrong size (too long, short, narrow, or wide) due to a measuring mistake.
2.Covers up to 3 pieces per residential order
3.Must report issues within 30 days of delivery
4.Extra remakes can be purchased separately

How to Use It
1.Auto‑enrolled – No sign‑up needed; every custom order includes this protection.
2.Check the fit – Confirm sizing within 30 days after delivery.
3.File a claim – Reach out via email, chat, or phone. Have ready:
  Order number
  Photos showing the measurement issue (window + blind)
  Quick response – We’ll review and confirm within 2 business days.

Not Covered
1.Windows that are out of square or uneven
2.Damage from incorrect installation
3.Window size changes after ordering
4.Deliberate measurement errors
5.Acts of nature
6.Dissatisfaction with color, style, or fabric

Why Shoppers Love It
1.DIY‑friendly: No more fear of ordering the wrong size
2.Completely free – Zero cost, zero fine print
3.Fast, human support when you need it

Questions?
📧 hello@incustom.com
📞 Mon–Sat 9am–10pm | Sun 10am–6pm (Your local time)

30-Day Return Window
Full refund for returns within 30 days of receipt (original shipping costs are non-refundable). Returns are accepted only for quality or damage issues — not for buyer-caused damage or misuse. Custom shades are non-returnable unless faulty; please confirm measurements before ordering.

24-Hour Order Cancellation
Cancel within 24 hours of placing your order via email for a full refund. No cancellations accepted after 24 hours.

Return Conditions
All returns must be arranged with customer service and authorized before shipping. Once authorized, please return the item in its original, undamaged packaging. Defects must be reported within 30 days of receipt to hello@incustom.com.

Shipping Fees
We cover return shipping costs for wrong or damaged items (buyer must provide photos). The buyer is responsible for return shipping in cases of color discrepancy, size changes, change of mind, incorrect order, or similar reasons.

Refund Timing
Refunds are processed within 2–3 business days after we receive and inspect the return, and are issued to the original payment method. Timing may vary depending on your payment platform.

Exchange Conditions
All exchanges must be arranged with customer service and authorized before processing. Once approved, we will arrange a replacement immediately. Defects must be reported within 30 days of receipt to hello@incustom.com. Exchanges are reviewed within 1–2 business days. The original item generally does not need to be returned unless requested.