Pet portraits are an excellent gift idea! Of course, they're also a great way to show the world your love for your very own fur baby.

Why Choose Acrylic for Your Custom Pet Portrait?

• Ultra-Fast Drying – Paint dries in minutes to a few hours, so your artist can layer, refine, and perfect every whisker without long waits.
• Forgiving & Easy to Perfect – Acrylic is highly opaque and easy to rework. Mistakes are covered effortlessly, ensuring your pet’s portrait looks exactly right.
• Vibrant, Modern Finish – Rich, saturated colors with your choice of matte or gloss. The result is a crisp, contemporary look that pops on any wall.
• Built to Last – Waterproof, UV-resistant, and non-yellowing. It won’t crack, fade, or mildew—even in humid rooms—so your artwork stays flawless for years.
• Safe & Odorless – Water-based and non-toxic with virtually no smell. Safe to display around pets, kids, and in any indoor space.
• Affordable Custom Art – High-quality pigments on durable canvas, but at a much more accessible price than traditional oil portraits. You get a stunning, hand-painted keepsake without the premium cost.
• To ensure the best possible portrait, please provide a quality photo to work from- the more detail I can see, the more I can capture! The way your pet appears (pose, expression, coloring, etc.) in the reference photo is how your pet will be depicted in your painting unless otherwise discussed; please email with any questions.
• Acrylics are forgiving and easy to rework, which means we can accommodate reasonable revision requests after you review the initial preview. We want you to love the final piece, and we’ll work with you until it truly captures your pet.

30-Day Return Window
Full refund for returns within 30 days of receipt (original shipping costs are non-refundable). Returns are accepted only for quality or damage issues — not for buyer-caused damage or misuse. Custom shades are non-returnable unless faulty; please confirm measurements before ordering.

24-Hour Order Cancellation
Cancel within 24 hours of placing your order via email for a full refund. No cancellations accepted after 24 hours.

Return Conditions
All returns must be arranged with customer service and authorized before shipping. Once authorized, please return the item in its original, undamaged packaging. Defects must be reported within 30 days of receipt to hello@incustom.com.

Shipping Fees
We cover return shipping costs for wrong or damaged items (buyer must provide photos). The buyer is responsible for return shipping in cases of color discrepancy, size changes, change of mind, incorrect order, or similar reasons.

Refund Timing
Refunds are processed within 2–3 business days after we receive and inspect the return, and are issued to the original payment method. Timing may vary depending on your payment platform.

Exchange Conditions
All exchanges must be arranged with customer service and authorized before processing. Once approved, we will arrange a replacement immediately. Defects must be reported within 30 days of receipt to hello@incustom.com. Exchanges are reviewed within 1–2 business days. The original item generally does not need to be returned unless requested.