What You Get
1.One complimentary remake if your custom blinds arrive in the wrong size (too long, short, narrow, or wide) due to a measuring mistake.
2.Covers up to 3 pieces per residential order
3.Must report issues within 30 days of delivery
4.Extra remakes can be purchased separately

How to Use It
1.Auto‑enrolled – No sign‑up needed; every custom order includes this protection.
2.Check the fit – Confirm sizing within 30 days after delivery.
3.File a claim – Reach out via email, chat, or phone. Have ready:
   Order number
   Photos showing the measurement issue (window + blind)
   Quick response – We’ll review and confirm within 2 business days.

Not Covered
1.Windows that are out of square or uneven
2.Damage from incorrect installation
3.Window size changes after ordering
4.Deliberate measurement errors
5.Acts of nature
6.Dissatisfaction with color, style, or fabric

Why Shoppers Love It
1.DIY‑friendly: No more fear of ordering the wrong size
2.Completely free – Zero cost, zero fine print
3.Fast, human support when you need it

Questions?
📧 hello@incustom.com
📞 Mon–Sat 9am–10pm | Sun 10am–6pm (Your local time)
 

• Prime Water-Resistant Zebra with Arch Valance
  A high-performance, multi-functional fabric that combines dimout light control with a water-resistant, easy-clean finish. The fabric-wrapped arch valance provides a seamless, built-in appearance, and the corded pull system ensures reliable operation. Perfect for kitchens, bathrooms, and kids’ rooms, it is available in an extensive color range for personalized style.
• High-Precision Custom Sizing: Elevate your home with our custom-cut zebra blinds, available in a wide range of widths from 16" to 90" and heights up to 118". With precise 1/8-inch increments, we ensure a flawless "tailored fit" for any window. Perfectly adaptable for both Inside Mount (requires 10cm depth) and Outside Mount, providing the ultimate custom window treatment experience.
• Premium Fabric-Wrapped Curved Valance: Unlike standard blinds, our Combi blinds feature a sophisticated aluminum alloy curved headbox elegantly wrapped in matching blackout fabric. This designer-grade valance not only hides the roller mechanism but also significantly reduces the light gap at the top, creating a seamless and high-end look for your modern interior.
• Heavy-Duty 38mm Roller System: Engineered for longevity and stability, these dual-layer roller shades are built with an upgraded 38mm thickened aluminum top tube. This industrial-strength hardware prevents fabric sagging and ensures a smooth, quiet glide, making it the perfect choice for extra-wide windows and heavy daily use.
• Elite 191GSM Light Filtering Fabric: Crafted from high-density 191GSM polyester, these Day and Night blinds offer unparalleled versatility. The alternating sheer and solid strips provide a perfect balance of UV protection and privacy control, allowing you to switch from soft light filtering to full privacy in seconds—ideal for bedrooms, living rooms, and home offices.
• Durable Construction & Smooth Operation: Every blind is equipped with a high-performance PVC bead chain system and a weighted aluminum bottom rail. This combination ensures the blinds stay perfectly vertical and operate with whisper-quiet precision. These horizontal window shades are designed to be moisture-resistant and easy to clean, fitting perfectly into any contemporary home decor.

What You Get
1.One complimentary remake if your custom blinds arrive in the wrong size (too long, short, narrow, or wide) due to a measuring mistake.
2.Covers up to 3 pieces per residential order
3.Must report issues within 30 days of delivery
4.Extra remakes can be purchased separately

How to Use It
1.Auto‑enrolled – No sign‑up needed; every custom order includes this protection.
2.Check the fit – Confirm sizing within 30 days after delivery.
3.File a claim – Reach out via email, chat, or phone. Have ready:
  Order number
  Photos showing the measurement issue (window + blind)
  Quick response – We’ll review and confirm within 2 business days.

Not Covered
1.Windows that are out of square or uneven
2.Damage from incorrect installation
3.Window size changes after ordering
4.Deliberate measurement errors
5.Acts of nature
6.Dissatisfaction with color, style, or fabric

Why Shoppers Love It
1.DIY‑friendly: No more fear of ordering the wrong size
2.Completely free – Zero cost, zero fine print
3.Fast, human support when you need it

Questions?
📧 hello@incustom.com
📞 Mon–Sat 9am–10pm | Sun 10am–6pm (Your local time)

30-Day Return Window
Full refund for returns within 30 days of receipt (original shipping costs are non-refundable). Returns are accepted only for quality or damage issues — not for buyer-caused damage or misuse. Custom shades are non-returnable unless faulty; please confirm measurements before ordering.

24-Hour Order Cancellation
Cancel within 24 hours of placing your order via email for a full refund. No cancellations accepted after 24 hours.

Return Conditions
All returns must be arranged with customer service and authorized before shipping. Once authorized, please return the item in its original, undamaged packaging. Defects must be reported within 30 days of receipt to hello@incustom.com.

Shipping Fees
We cover return shipping costs for wrong or damaged items (buyer must provide photos). The buyer is responsible for return shipping in cases of color discrepancy, size changes, change of mind, incorrect order, or similar reasons.

Refund Timing
Refunds are processed within 2–3 business days after we receive and inspect the return, and are issued to the original payment method. Timing may vary depending on your payment platform.

Exchange Conditions
All exchanges must be arranged with customer service and authorized before processing. Once approved, we will arrange a replacement immediately. Defects must be reported within 30 days of receipt to hello@incustom.com. Exchanges are reviewed within 1–2 business days. The original item generally does not need to be returned unless requested.