• Natural Material Composition: A blend of linen and hand-spun yarn, weighing 190 g/m², finished with bound edges.
• Premium Wooden Top Rail: Features a high-quality wooden top rail that ensures durability and provides a warm, natural aesthetic that complements the fabric. The design is cordless for a clean look and safe operation, operating as a single-layer blind.
• Design & Aesthetic: Embraces the principles of environmental protection and natural aesthetics. Its unique texture is designed to filter light softly, casting gentle shadows and creating a warm, inviting ambiance. This style perfectly complements Bohemian, Rustic, Farmhouse, and Minimalist interior decors.
• Customizable Finish: To enhance its functionality and style, this roman shade can be customized with your choice of valance (cornice) or a contrasting liner/backing fabric upon request.
• Packaging: Each shade is carefully packed in a dust-proof bag and then secured in a sturdy carton to ensure safe transit and delivery.

Cordless Lift System

Safety

Cordless operation eliminates the risk of entanglement for children and pets, promoting a safer environment in the home.

Sleek Appearance

With no visible cords, cordless Roman shades provide a clean and uncluttered look, enhancing the aesthetic appeal of any room.

Convenience

Cordless operation offers ease of use, allowing for smooth and hassle-free adjustments with just a simple lift or lower motion, making them ideal for everyday use.

Cleaning & Care Guide

• Do not machine wash or submerge in water. For general dust, use a feather duster or vacuum cleaner with a brush attachment.
• For small stains, gently clean with a soft-bristled toothbrush or a damp cloth using a foam cleaner or mild soap. Allow to air dry naturally in a cool, shaded area. Do not expose to direct sunlight.

What You Get
1.One complimentary remake if your custom blinds arrive in the wrong size (too long, short, narrow, or wide) due to a measuring mistake.
2.Covers up to 3 pieces per residential order
3.Must report issues within 30 days of delivery
4.Extra remakes can be purchased separately

How to Use It
1.Auto‑enrolled – No sign‑up needed; every custom order includes this protection.
2.Check the fit – Confirm sizing within 30 days after delivery.
3.File a claim – Reach out via email, chat, or phone. Have ready:
  Order number
  Photos showing the measurement issue (window + blind)
  Quick response – We’ll review and confirm within 2 business days.

Not Covered
1.Windows that are out of square or uneven
2.Damage from incorrect installation
3.Window size changes after ordering
4.Deliberate measurement errors
5.Acts of nature
6.Dissatisfaction with color, style, or fabric

Why Shoppers Love It
1.DIY‑friendly: No more fear of ordering the wrong size
2.Completely free – Zero cost, zero fine print
3.Fast, human support when you need it

Questions?
📧 hello@incustom.com
📞 Mon–Sat 9am–10pm | Sun 10am–6pm (Your local time)

30-Day Return Window
Full refund for returns within 30 days of receipt (original shipping costs are non-refundable). Returns are accepted only for quality or damage issues — not for buyer-caused damage or misuse. Custom shades are non-returnable unless faulty; please confirm measurements before ordering.

24-Hour Order Cancellation
Cancel within 24 hours of placing your order via email for a full refund. No cancellations accepted after 24 hours.

Return Conditions
All returns must be arranged with customer service and authorized before shipping. Once authorized, please return the item in its original, undamaged packaging. Defects must be reported within 30 days of receipt to hello@incustom.com.

Shipping Fees
We cover return shipping costs for wrong or damaged items (buyer must provide photos). The buyer is responsible for return shipping in cases of color discrepancy, size changes, change of mind, incorrect order, or similar reasons.

Refund Timing
Refunds are processed within 2–3 business days after we receive and inspect the return, and are issued to the original payment method. Timing may vary depending on your payment platform.

Exchange Conditions
All exchanges must be arranged with customer service and authorized before processing. Once approved, we will arrange a replacement immediately. Defects must be reported within 30 days of receipt to hello@incustom.com. Exchanges are reviewed within 1–2 business days. The original item generally does not need to be returned unless requested.