Heavy Duty Rectangle Sun Shade Sail

About this item

• High-Quality Protection: Crafted from 185 gsm high-density polyethylene (HDPE) shade fabric; blocks up to 95% of harmful UV rays and direct sunlight exposure; strong stitched seams and durable stainless steel D-rings in each corner for added longevity.

• Breathable Design: Woven fabric promotes air circulation while blocking sunlight; creates a cooler and more comfortable space; not designed for waterproof needs.

• Installation Measurement: Measure from D-ring to D-ring; allow 1.5-2 foot space for hardware kit; for a space AxB, consider installing a sail approximately 88% of those dimensions

• Curved Edge Design: Curved edges prevent rainwater accumulation, enhancing durability; designed for normal usage and typical weather conditions

• Versatile Shade Solution: Ideal for patios, gardens, pools, and more; provides 85%-88% sunshade and blocks 95% of harmful UV rays; enhances outdoor privacy and comfort

30-Day Return Window
Full refund for returns within 30 days of receipt (original shipping costs are non-refundable). Returns are accepted only for quality or damage issues — not for buyer-caused damage or misuse. Custom shades are non-returnable unless faulty; please confirm measurements before ordering.

24-Hour Order Cancellation
Cancel within 24 hours of placing your order via email for a full refund. No cancellations accepted after 24 hours.

Return Conditions
All returns must be arranged with customer service and authorized before shipping. Once authorized, please return the item in its original, undamaged packaging. Defects must be reported within 30 days of receipt to hello@incustom.com.

Shipping Fees
We cover return shipping costs for wrong or damaged items (buyer must provide photos). The buyer is responsible for return shipping in cases of color discrepancy, size changes, change of mind, incorrect order, or similar reasons.

Refund Timing
Refunds are processed within 2–3 business days after we receive and inspect the return, and are issued to the original payment method. Timing may vary depending on your payment platform.

Exchange Conditions
All exchanges must be arranged with customer service and authorized before processing. Once approved, we will arrange a replacement immediately. Defects must be reported within 30 days of receipt to hello@incustom.com. Exchanges are reviewed within 1–2 business days. The original item generally does not need to be returned unless requested.